Product Warranty

 

Summary of Warranty by Product Category

Lumascape will guarantee the following product groups from the date of purchase against faulty workmanship
or materials as stated below and subject to the Terms and Conditions following:

 Architectural Lighting Product Group

 Structural Warranty

 Electrical Warranty

 Spotlight & Floodlight Aluminium Fixtures

2 years

 1 year

 Inground Stainless Steel Fixtures

 10 years

 1 year

 Underwater Stainless Steel Fixtures

 5 years

1 year

 Wallmount Stainless Steel Fixtures

 10 years

1 year

 Wallmount Aluminium Fixtures

 2 years

1 year

 Wallmount Brass Fixtures

 5 years

1 year

 Bollard & Pathway Stainless Steel Fixtures

 10 years

1 year

 Downlight Aluminium Fixtures

 2 years

1 year

 Landscape Lighting Fixtures                           

 Structural Warranty

 Electrical Warranty

 Copper Fixtures

 10 years

 1 year

 Aluminium Fixtures

 2 years

 1 year

 Transformers                                      

 Structural Warranty

 Electrical Warranty

 Magnetic Transformers

 1 year

 1 year

 Electronic Transformers

 1 year

 1 year

 LEDscape Range Fixtures                                 

 Structural Warranty

 LED & Driver Warranty

 Copper Fixtures

 10 years

 3 years

 Aluminium Fixtures

 5 years

 3 years

 Stainless Steel Fixtures

 5 years

 3 years



Lumascape Product Warranty Terms and Conditions

1.
All warranty claims are subject to manufacturer's review and acceptance.

2.
Lumascape warrants that it uses reasonable care and skill to ensure that its lighting products are of reasonable quality. Lumascape will at its cost and in its sole discretion:
(i) remedy any defect or fault in any product purchased; or
(ii) replace any product in respect of which there is a defect or fault, during the warranty period, provided that written notice is given by the Purchaser to Lumascape of any such defect or fault in the product as soon as the Purchaser becomes aware of that fault or defect. All warranty claims must be returned to Lumascape for assessment with a receipt or other proof of payment. No warranty is given in respect of any glass or lens contained in any product.

3.
Lumascape has no liability to remedy any defect in a product or replace a product where the defect or fault is caused or contributed to by
(i) the failure of the Purchaser to install the product according to specific installation instructions either supplied within each product box or carton or available on the Lumascape website or through the wholesaler or Lumascape's representative; or
(ii) use of the product in a manner or for a purpose for which it was not designed.

4.
All site application or installation must reflect these procedures otherwise the product warranty will be considered void or will not take effect.

5.
Except as provided for in this warranty, and to the extent allowed by law, Lumascape's liability in respect of the product under the law of any State or Territory is excluded. Where liability may be limited but not excluded by any applicable State or Territory law, liability is limited to the full extent possible under that law.

6.
This Clause 5 will only apply in Australia to the extent to which the provisions of the Commonwealth Trade Practices Act 1974 (the "Act") apply to contracts entered into by Lumascape for the provision of goods and services. In all other countries the local equivalent Trade Practices legislation shall apply and Lumascape exercises all of its rights to limit its liability to the full extent allowed.
Pursuant to section 68A of the Act, this Clause 6 applies in respect of the goods or services supplied by Lumascape which are not of the kind ordinarily acquired for personal, domestic, or household use or consumption, provided that this Clause 6 will apply if the Purchaser establishes that reliance on it would not be fair and reasonable.
Liability for a breach of a condition or warranty implied by the Act is limited to any one of the following, as determined by Lumascape in its sole discretion:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired.
In no event will Lumascape be liable to the Purchaser for any damages, including lost profits, lost savings or any other incidental or consequential damages arising out of the use or inability to use the product or any claim by any other party. All claims are limited to the repair or the replacement of the products only and do not include any labour or transportation charges. The entire risk as to the use and performance of the product is assumed by the Purchaser.

7.
All claims are limited to the repair or the replacement of the products only and do not include any labour or transportation charges. The entire risk as to the use and performance of the product is assumed by the Purchaser..

8.
Power tools shall not be used to tighten or assemble products. Any damage claim or product failure associated to this matter will be promptly dismissed or rejected.

9.
All installations shall be performed in accordance with the local, state and country electrical code. Appropriate regulatory authorities should be consulted where required.

10.
Lumascape products have been factory tested, documented in the catalogue and/or listed by governing safety bodies or public safety agencies to comply with rules and regulations in effect at the time of registration. Product must therefore be used within these parameters and selection must be exercised accordingly by consultants and lighting professionals to extend and preserve public safety during the installation and after.

11.
All items must be properly grounded and all installations should be performed by a professional electrician and or a duly licensed contractor carrying proper liability insurance.

12.
All information supplied by Lumascape's representatives shall be reflected in the catalogue or verified with Lumascape directly if it deviates from the primary intended use of a specific product or the product limitations.

13.
All installation matters and failures related to installation matters will be the installer's responsibility and will remain so throughout the life of the product.

14.
Lamp wattage and matching replacement parts must be respected throughout the product life.

15.
There is no warranty offered on lamps other than the lamp manufacturer's warranty if any.

16.
Lumascape accepts no responsibility for damage to any ancillary equipment or inconvenience caused by the failure of our products.

17.
Lumascape reserves the right to alter fittings or specifications at any time.

18.
The use of high pressure water cleaners, corrosive cleaning agents, and harsh abrasives, may damage the function and/or appearance of luminaires. The use of these types of cleaning methods may void warranty.

19.

High voltage insulation tests (megger) will permanently damage driver electrical components and will void warranty.


The Lumascape Website supersedes all other written or communicated product information. This includes references to packaging, brochure information and other forms of digital or written communication.

 

All prices subject to change without notification. 

 


Any lighting products suggested by Lumascape for installation are recommendations only regardless of the circumstances of the recommendation. The responsibility for any compliance to required lighting levels or energy standards and codes rests solely with a certified Lighting Engineer or Lighting Practitioner appointed by others. 

All Lumascape luminaires are intended for use as architectural accent lighting and their use as part of public or workplace lighting designs requires certification and design by others to ensure compliance to the relevant lighting standards. Under no circumstances does Lumascape accept responsibility for such certification.